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Care Policy

Aims and Objectives


Since 1987, the management of Holly House are proud to offer, a highly professional care service for the elderly, with a personal touch .We are pleased to accept Service Users for long-term personal care. At times, the home may take in short-term respite or Holiday Stays. The management recognises that ageing is a natural and normal process. Like other developmental processes, ageing is a process of change of: i.e. Physical, Psychological and Social changes are the ones predominantly affected.


When people have worked hard throughout their life and have been committed to helping others, we think they deserve extra cherishing. They need a home where individuality is emphasised, with staff that have time to give attention to detail and all residents are encouraged to accept and treat our home as their own and care will be provided along the line, which an attentive/caring family would provide.


PRIVACY:The right of a Service User to be left alone and undisturbed  whenever they wish.


DIGNITY:The understanding of a Service Users needs and treating them with respect &  are called by their preferred names.


INDEPENDENCE: Allowing a Service User to take calculated risks, to make their own decisions and think and act for themselves.


CHOICE: Giving a Service User the opportunity to select for themselves from a range of alternative options.


RIGHTS: Keeping all basic human rights available to the Service Users.


FULFILMENT:Enabling the Service User to realise their own aims and helping them to achieve these goals in all aspects of daily living.



Philosophy of Care


Holly House are committed to administering the physical, physiological , mental and spiritual needs of Service Users within a warm, homely and friendly environment, affording security and stimulating and supportive care. Their well-being and comfort are of prime importance.


Carers will strive to preserve and maintain the dignity; individuality and privacy of all Service Users and in so doing will be sensitive to the Service Users ever changing needs. Such needs may be medical and or therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional and social, and Service Users are encouraged to participate in the development of their individualised Care Plans in which the involvement of family and friends may be appropriate and is greatly valued.


This will be achieved through programmes of activities designed to encourage mental alertness, self-esteem, and social interaction with other Service Users and with recognition of the following core values of care that are fundamental to the philosophy of our Home:












All Care Staff within the Home will be appropriately qualified to deliver the highest standards of care. A continuous staff-training programme is implemented to ensure that these high standards are maintained in line with the latest developments in Care Practices as may be laid down in appropriate Legislation, Regulations and National Minimum Standards.

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